Maria Blogs

I swear, calling customer service and asking for help could just about drive you crazy and ruin your day. I have a phone in service from Yahoo. I can’t really fault their phone out service except you have to be stuck virtually next to the computer to make your calls (yes, even with a linksys phone, you need to be near the base). So I decided to add a phone in service as well. For $2.99, it’s not much and can take voice mails.

Anyway, I have my card linked to my billing so that every month I auto-pay my services. What do you know, every month I receive an email with “your account is seriously past due and will be cancelled soon” kind of content. What the F?!

Checking my transaction history on yahoo and on my debit card, everything is current. So what do I do? Have faith in customer service to smooth it out.

Oh dear.

Yes. I have been given the standard, “thank you for waiting”, “may i have your name”, “I understand that this and this is your concern”, ” thank you for providing us with the details of your issue” BLAH BLAH BLAH BLAH!

You just about wasted 5 minutes of my time. And then, to top it all, instead of answering my question, the kid sent me a link to solve my problem. Where did she send me? Right back to my Yahoo service page where I can clearly see my bills are all current!

Grr.

Okay, I need to try again. Hello, live chat, here I am …

and I receive the same standard crap, even after I have already stated every detail they need on the provided text area before I even hit, “chat”.

For the love of some brain! PLEASE, direct me to somebody who thinks!

I’ve worked in tech support before and for the love of customer service, I still don’t understand why it’s considered good practice to give out these standard, useless, empty replies – which, mind you, does carry quite some points in grading performance – when 4 out of 5 persons contacting customer service asking for help could do with a shortcut right to resolving their problem.

You can be polite but sincere. And this monotonous, crappy standard replies are not the way to go. Who the hell came up with this rule that every asian call center seem to fanatically follow?

Deliver me from useless chatter!

Don’t you agree that customer service departments/centres should do away with this standard replies in their performance metrics? Just ask those kids working the front lines and they will be the first to tell you it’s crap. Ergo, it feels crap when they start spouting those nonsense.

Anyway, after the nth time, I managed to chat with somebody who actually uses her brain and we smoothed out everything.

Wasted time.

Then again. Fodder for blogging. Biatch.